[Vallikkannan Maruthappan]

Dear Support Team,

I purchased the 25+ Templates Bundle Package for $63.20. However, one of the templates included in the bundle, “Startup Consultation,” did not work for the Pro version as advertised.

I contacted your support team multiple times through chat regarding this issue, but unfortunately I did not receive any response or resolution.

Since the template was still not accessible, I purchased the same template separately for an additional $31.20. Even after the second purchase, the template is still not working.

This issue has caused unnecessary duplicate payment and significant inconvenience.

Please do the following immediately:

Fix access to the “Startup Consultation” Pro template
Refund the second payment of $31.20 charged for the separate template purchase

I would appreciate a prompt resolution to this matter.

Thank you.

Best regards,
Vallikkannan Maruthappan

[Support Manager]

Hi,

Sorry for the inconvenience caused to you.

For your above queries, we have sent email to you, please check and reply to it.

Thanks

[Author]

Posts